Natalie Heuston [Manager]
I have always had a passion for travel. After studying I moved to London to travel and work. Travel has been my life and love for over 20 years now and I still enjoy the exhilaration of creating a client’s dream holiday. Two of my most memorable travel experiences are Mountain bike riding down Mt Haleakala in Maui, Hawaii and swimming with green sea turtles at Herron Island, QLD.
Fantastic people to deal with especially Natalie Heuston. Thanks for all the hard work when I had my health episode you are a very professional agent totally reliable thank you so much. Chris,Bob, Greg & JulieBob Courtney
I would recommend this travel agent to everyone. We always make our bookings with Nat and she always chooses the best places to stay.Bronwyn Lehrle-Giles
I would just like to bring to your attention the absolutely incredible job that Natalie Heuston does at your Warner’s Bay location.
I have been dealing with Natalie in regards to my holiday to Fiji and needless to say I haven’t been the easiest customer to deal with.
I have made several changes to dates, rooms and flights and Natalie has handled them all extremely professionally and without any hassle.
She is without a doubt the most competent, timely and efficient customer service professional I have ever come across. Emails and calls are answered and returned at lightning speed.
I haven’t even ever had to go into the branch, she really is that good we’ve been able to deal with it all over email and the occasional phone call.
I am now a free walking, talking advertisement for Natalie and your business and have recommended her to countless family and friends as the only travel agent I will ever use.
A customer for life.Brook Clement
Hi Natalie, Thank you very much we had a wonderful trip! All the hotels were fantastic & all the traveling between cities went smoothly & all to plan :) Thanks for your help on everything, greatly appreciated!Cassie Nicholas
Natalie and her team went the extra mile for us when we really needed help after our original agent in Sydney dropped the ball. Natalie turned our situation around so quickly and efficiently so we ended up having the skiing holiday in France that we had been looking forward to for so long. No problem was too hard for her to tackle and she deserves a medal! She even made sure our family of five were all seated together on every flight and found great accommodation near the airport in Switzerland. Can’t recommend her enough. The consummate professional.Chris Day NSW
Thanks Natalie and thank you also for the delicious cookies you sent to us- we got hooked on them and fortunately found the store near the hotel and stocked up! The holiday went very smoothly- thank you for your professionalism in arrangements to enable this.Tracey Roxby NSW