Travel has been my life and love for over 20 years now. I lived in London after completing University to travel and work. I am now Manager of itravel Warners Bay, a successful and professional Lake Macquarie business established in 2007. I still enjoy the exhilaration of creating a client’s dream holiday.
Where I’ve been – Area of expertise
For 5 years running I have been coordinating Schoolies trips with Unleashed for post HSC School Leavers.
Why you need me?
As well as having 4 teenage children myself, from years of coordinating Grad Trips I have seen all the potential issues and dramas involving School leavers groups. (…. Friendship troubles, romance break ups, indecision etc.).
As a parent I understand you want your children to be in a safe environment to celebrate, and you will want the Grad Trip booked and sorted so they can refocus on their study!
Having been a teenager once I also understand the kids desire to ‘party’ with their friends after all their hard work and Unleashed know how to host fabulous Grad Trip holidays!
I hold an annual Schoolies presentation evening locally for students and parents where all your questions are answered. This is prior to sales being open, so your children can organize their room groups and we preregister their bookings before it is released to the public and sells out! (It does sell out quickly- 18 months ahead!)
I encourage the students to ‘pay off’ their Grad Trip over time rather than come up with a lump sum at the end, so $20 a week payment is 100% ok with me and a great lesson for the kids about saving.
Fantastic people to deal with especially Natalie Heuston. Thanks for all the hard work when I had my health episode you are a very professional agent totally reliable thank you so much. Chris,Bob, Greg & Julie
I would recommend this travel agent to everyone. We always make our bookings with Nat and she always chooses the best places to stay.
I would just like to bring to your attention the absolutely incredible job that Natalie Heuston does at your Warner’s Bay location.
I have been dealing with Natalie in regards to my holiday to Fiji and needless to say I haven’t been the easiest customer to deal with.
I have made several changes to dates, rooms and flights and Natalie has handled them all extremely professionally and without any hassle.
She is without a doubt the most competent, timely and efficient customer service professional I have ever come across. Emails and calls are answered and returned at lightning speed.
I haven’t even ever had to go into the branch, she really is that good we’ve been able to deal with it all over email and the occasional phone call.
I am now a free walking, talking advertisement for Natalie and your business and have recommended her to countless family and friends as the only travel agent I will ever use.
A customer for life.
Hi Natalie, Thank you very much we had a wonderful trip! All the hotels were fantastic & all the traveling between cities went smoothly & all to plan 🙂 Thanks for your help on everything, greatly appreciated!
Natalie and her team went the extra mile for us when we really needed help after our original agent in Sydney dropped the ball. Natalie turned our situation around so quickly and efficiently so we ended up having the skiing holiday in France that we had been looking forward to for so long. No problem was too hard for her to tackle and she deserves a medal! She even made sure our family of five were all seated together on every flight and found great accommodation near the airport in Switzerland. Can’t recommend her enough. The consummate professional.
John and Joshua had a ball. It all went well with no issues at all. Many thanks to you and your wonderful support. You did a fantastic job and I know where my whole family will be coming to if we want to book a trip in the future.
Really appreciated your expertise.
Thanks Natalie and thank you also for the delicious cookies you sent to us- we got hooked on them and fortunately found the store near the hotel and stocked up! The holiday went very smoothly- thank you for your professionalism in arrangements to enable this.
This itravel Warners Bay business is an excellent travel agent to book with for anyones travell arrangement. Excellent service, they attend to your requirements to the best they are able to…1st time ive come across an agency that client service is above bar…
I would like to recommend Natalie Heuston, Manager of itravel Warners for future schoolies and their parents. My two daughters are going with Unleashed to Mana Island Fiji in 2019 and 2020. Natalie was so helpful, full in information, every question myself as a parent or my daughters had was answered promptly and efficiently. As it is very daunting to send your teenager off on a schoolies trip, Natalie was there every step of the way! As she has experience on these trips as a parent herself, it helped assure us that this was the right trip for our girls. The girls and I went along
to the information night at the Bowling Club. This was extremely helpful, showing videos of past trips which got the kids very excited. Owners of Unleashed presented to us, answered our questions and assured us that this was right for us and our children. After this both girls’ booked along with 15-20 of their friends to have a trip of a lifetime. Natalie organised all the bookings, making the process very easy, efficient and very professional.
Natalie made our booking for schoolies easy and stress-free. She arranged an informative and helpful film/information night which answered all worrying questions and put our parents’ minds at ease. Paying for our schoolies trip was made easy with the ability to pay it off which my friends and I took advantage of. Natalie was always available to answer any questions and made sure our Fiji, schoolies trip was one to remember.